For Amazon 1P vendors
Recover the shortage deductions you can prove.
Restitor matches every shortage deduction to your invoices, shipments, proofs of delivery and Amazon receipts, prepares the disputes you approve and file, tracks Amazon's answers, and counts money as recovered only when a remittance pays it.
€393.00
deducted by Amazon for 12 units
- ✓ Invoice line ALP260002120 units invoiced
- ✓ Shipment SH26-0002 · DACHSER120 units, 20 cartons
- ✓ Proof of delivery POD-0002signed, 20 cartons
- ✓ Amazon receipt108 units received
Prepared for your approval · recovered only once an Amazon remittance pays it
The problem
Shortage deductions leave quietly — and are easy to leave undisputed
Amazon deducts for units it says it did not receive. Proving otherwise means lining up the invoice, the purchase order, the shipment, the signed proof of delivery and Amazon's own receipt — for every deduction, before a deadline nobody publishes. Most finance teams do not have the hours, so the money stays with Amazon.
How it works
From deduction to verified cash, in six steps
Restitor does the matching, the arithmetic and the preparation. You keep the two decisions that are yours: approving each dispute and filing it with Amazon.
01
Deductions
Import the shortage deductions Amazon took, together with your purchase orders, invoices, shipments, proofs of delivery, receipts and remittances.
02
Evidence matching
Each deduction is matched to its invoice, PO, shipment, delivery proof and Amazon receipt. What is proven, what is missing and what contradicts itself is stated per case.
03
Dispute preparation
For every case with complete evidence Restitor computes the exact claimable units and prepares the dispute text and attachment list — in German or English.
04
Your approval
You approve each packet, or every prepared packet at once. An approved packet is frozen and hashed; if the case changes, it must be approved again.
05
Amazon's response
You file in Vendor Central and record Amazon's answer. Denied claims show when a re-dispute becomes possible; approvals are tracked until paid.
06
Remittance verification
Money counts as recovered only when an Amazon remittance line pays it. That verified figure is what your reports and fee comparison are built on.
What counts as recovered
Four kinds of money, never mixed
Every amount in Restitor says what it is. An approval is not a payment, and an estimate is never shown as cash.
- Observed
- What a source document states — a deduction on a remittance, a quantity on a receipt.
- Derived
- Exact arithmetic on observed facts — the claimable amount your evidence supports.
- Recorded
- What someone stated — Amazon's approval, a decision. Not money received.
- Verified
- Matched to an Amazon remittance line. The only money Restitor calls recovered.
The economics
See whether it pays for itself
Record your monthly fee and Restitor compares it, every month, with money verified on Amazon remittances — not with claims, approvals or projections. Whether recovery exceeds the fee depends on your deduction volume and the evidence you hold; the report shows the answer either way.
What Restitor will not do
Plain about its limits
- It does not file with Amazon for you.
- You approve every packet and submit it in Vendor Central. Restitor prepares, tracks and verifies; it never acts in your account.
- It does not guess evidence.
- A document is linked to a case only when your data names it exactly. A missing proof of delivery is reported as missing, not assumed.
- It does not invent deadlines.
- Amazon's dispute windows for EU marketplaces are not reliably published. Restitor calculates them from the best known sources and marks every one as unverified.
- It does not promise an outcome.
- Amazon decides each dispute. Restitor shows exactly what it recovered, verified against remittances — including when that is less than its fee.
Pricing
One product, one subscription
Restitor Recovery
One subscription for your vendor recovery
Monthly subscription — price agreed with you
- Matching of every shortage deduction to invoice, PO, shipment, proof of delivery and receipt
- Claimable amounts computed exactly from your evidence, per item
- Dispute packets prepared in German or English, with attachment lists and a frozen facts hash
- One-click preparation and approval of every ready claim
- Deadline tracking with every uncertainty stated
- Remittance verification: recovered means paid
- Monthly recovery report and CSV export, with verified recovery against your fee
- Unlimited team members with role-based access
Questions
Before you start
- Which deductions does Restitor handle?
- Amazon 1P shortage deductions (PQV, revised, missed-adjustment and disaster-recovery claims). Chargebacks and other deduction types are shown as out of scope, never counted as recoverable.
- What data do you need?
- Your deductions, invoices, purchase orders, shipments, proofs of delivery, Amazon receipts and remittances. The in-product guide lists every column and gives a template for each file; if your export has different column names, you map them once and Restitor recognises the file from then on.
- Does Restitor submit disputes to Amazon?
- No. Restitor prepares each dispute and its attachments; you approve it and file it in Vendor Central. Then you record Amazon's response in Restitor.
- How do I know it pays for itself?
- Record your monthly fee in Restitor and every report compares it with money verified on Amazon remittances. Approvals and open claims are never added to that figure. Whether it exceeds the fee depends on your deduction volume and the evidence you hold; the report says so either way.
- Are the dispute deadlines guaranteed?
- No. For EU marketplaces Amazon's windows are not reliably published. Restitor shows the calculated date, the rule it used, its sources and that it is unverified, so you can confirm critical dates in Vendor Central.
- Who can see our data?
- Members of your organization, according to their roles. Your records are separated from other customers' records in the database itself, not only in the application. Restitor's own operators can access a workspace when that is needed to run the service, and the infrastructure providers that host Restitor store the data on its behalf.
Start with the deductions you already have
Create a workspace, add your Amazon vendor account and upload your first file. The guide shows exactly what each file needs.